Orders placed through Collector Gems can be requested for return and refund by submitting a message using contact form. Include your order number as well as the item name(s) that you wish to return in your message. Within 24 hours, if the item is returnable, we will send you an email with return instructions, including a return label; please do not mail us any item prior to receiving these instructions. Our return policy applies to purchases made online under conditions mentioned below:
All items must be returned in original and unused condition with their original packaging. Please note: Certain items are not returnable, including final sale merchandise (and special order items.
Once received, please allow up to 72 business hours for us to process your return.